A German love letter to Cornwall

Dear Cornwall,

we have known each other now for more than 7 years. First you were just an acquaintance whom I visited once or twice a year for a few days then growing slowly to become a close friend whom I am now privileged to call my home. You have not only been the setting but have played an integral part in my life.

Best Cornish Christmas Offers

Christmas is one of the most important seasons in any business calendar and with it being so close, we as customers are flooded with Christmas related offers. As I am a fan of Christmas newsletters, I thought it would make a nice blog post to show you a few which I have received this year.

5 CRM Mistakes No One Should Make

Customer retention management sounds very complex and complicated but to be honest it is actually very straight forward. In this post, I am listing 5 very common mistakes that are detrimental to a business but can also be easily fixed.

The Importance of Exceeding Customer Expectations

Have you ever wondered why your customers have not returned and chosen a competitor over you? One of the reasons might be a poor or just average customer experience.