5 CRM Mistakes No One Should Make

Customer retention management sounds very complex and complicated but to be honest it is actually very straight forward. In this post, I am listing 5 very common mistakes that are detrimental to a business but can also be easily fixed.

The Importance of Exceeding Customer Expectations

Have you ever wondered why your customers have not returned and chosen a competitor over you? One of the reasons might be a poor or just average customer experience.

SMALL BUSINESS SURVEY FOR CORNWALL & DEVON PUBLISHED

The results of the Devon and Cornwall small business survey have been published and clearly show that digital marketing is rapidly overtaking traditional marketing tools.

Penzance at Christmas

Discover the Magic of the Winter Solstice during Montol Night 

Just before Christmas, Penzance is taken over by masked and disguised people who seem to be floating through the allies of the harbour town setting it alight with a 'River of Fire'. This fascinating procession is part of the Montol Festival which is a six day art and community festivity and takes place on the day of the Winter Solstice, always around the 21st of December.