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Friday, 22 November 2013

5 CRM Mistakes No One Should Make

Customer retention management sounds very complex and complicated but to be honest it is actually very straight forward. In this post, I am listing 5 very common mistakes that are detrimental to a business but can also be easily fixed.

Tuesday, 5 November 2013

The Importance of Exceeding Customer Expectations

Have you ever wondered why your customers have not returned and chosen a competitor over you? One of the reasons might be a poor or just average customer experience.

Saturday, 2 November 2013

SMALL BUSINESS SURVEY FOR CORNWALL & DEVON PUBLISHED

The results of the Devon and Cornwall small business survey have been published and clearly show that digital marketing is rapidly overtaking traditional marketing tools.